Does my membership end after one month?
No, your membership is monthly auto-renewed. If you want to cancel your membership send an email to: fitnessepomunich@highfive.fit
Do I need to sign up if I only want to use the free services, such as gym and the online classes?
Yes, you have to sign up in order to use the High-Five Connect app which will allow you to join the online-classes and all the fitness services.
- Visit your local High Five Website (use the location links on the main page)
- Hit “Join now” and fill in the form
- You’ll receive an automated email confirmation of your registration
- Your location manager will contact you to confirm your membership
- Use the link provided in the automated email to create an account and a password
- Download the High Five Connect App (or use its desktop version) and sign in using your login credentials (click here for the HFC desktop app)
- You’re ready to book the mandatory intake session now.
How do I book/join an online class?
Firstly, you need to install the Microsoft Teams App on the device on which you will join the class. Via the app, click on “Club schedule” and filter via ‘All schedules’ on ‘Online Group Classes’. Then scroll trhough the days to find a class that fits your agenda. Via the website, click on ‘Schedule’ and select ‘Online Group Classes’. Pick a class you like and click ‘Join’ in the app or ‘Book now’ on the website.
You will then receive a confirmation via email. On the day, visit the app or site again and hit join to participate in the class.
The app shows for my location EPO Munich HQ but I am working at another site?
The app does not allow to give more than one location. The correct location of the gym can be found on the website for your EPO site: epomunich.highfive.fit