In order to access the sport facilities and programs at the NATO Sport Centre, you will need to join as a member of High Five - external members will need to be approved for a NATOaccess badge. To join as a member of High Five, please visit the Sport Centre Reception Desk to create a profile; you will need to provide an email address, postal address and bank details. Once your profile is created, you can choose between different memberships.

You can pay your membership only by card via direct debit, bank transfer or card terminal.

A valid medical certificate is required in order to pause your membership. The certificate must clearly state that you are not able to physically exercise.

Following to the terms and conditions, members must send an email to terminate your membership two weeks prior to the end-of-contract date.

It is possible to choose a membership that can be with or without automatic renewal. In case you chose a membership with automatic renewal, it will be renewed automatically at the end of the contract term until you decide to terminate it.

The first invoice reflects the pro-rata membership fee until the end of the month in which youjoined the Sport Centre.

The second invoice reflects the membership fee for the membership chosen during the sign-up.

This is the pro-rated amount for your membership fee to be paid until the end of the month in which you joined the Sport Centre.

You can contact the reception or fitness department directly. They will find the best coach for you. Once you have chosen a coach, you pick your package and can start training.

On the website, you will see the icon « forgot password ». In order to receive a newpasswordyou need to type in your email address. You will then be sent a link to create a new password.

You can check the status of your membership in the High FiveConnect app. Go to “club info”, then click on “my club account” and choose “products”. At the bottom of the page, you can find the information related to your membership.

Contact theHigh Five reception desk by emailnatosportcentre@highfive.fitor by phone+32 2 808 22 32- they can reserve a timeslot for you. Before or after your activity, you can ask the reception staff to help you with the High Five Connect app.

The group class schedule can be found in the High Five Connect app, the website, and at the Reception Desk. On the High Five Connect app, choose “Club Schedule” and then select “Group Class”.

Members with a 3, 6, or 12 month basic or family membership will be able to “pause” their membership for 1 month during the holiday period with no penalty (one time per calendar year). Members can choose to start this pause at any point during the month. Please speak to High Five reception staff to initiate it

You need to cancel the booked activity in High Five Connect by going to “Club Schedule” and then “Cancel”. Please cancel as soon as you know you can't attend.This will help other members to be able to book in for classes and reduce the amount of no shows.

Please contact the Reception Desk. They will verify if anything has been brought to Lost and Found.

All activities can take place with one participant, with the exception of tennis group classes that require at least 2 participants.

Your card may be disconnected from your account, or it may be blocked manually by a staff member. Go to the Reception Desk and check that your account is in order.

Memberships can only be reimbursed if a member leaves NATO or moves out of the country. Members must provide proof of the end of your contract with NATO or proof of relocation. If valid documentation is provided, the remaining value on the membership can be reimbursed (pro rata). Reimbursements take between 5-6 weeks.

All changing rooms have lockers. These are at your disposal for the duration of your activity. Items should not be left in the locker overnight.

You can rent a personal locker at HQ. Please contact theReception Desk to obtain a subscription.

The Sport Centre is closed during the last week of December as well as on all Belgian National Public Holidays. No reimbursement is possible for thesedays.

The terms and conditions can be found onour website.

Within 30 days after purchase.

All subscriptions start on the first day of the month, therefore all subscriptions starting from the second day of the month or later must be paid in pro rata until the end of the month. Added to this will be the contract period (3months or 1 year)

Access to the Sport Centre facilities, including fitness, pool, sauna & steam room, squash, tennis, outdoor facilities,omnisporthall. Personal Training sessions and group classes are not included are excluded.

After successfully passing security, your friend can enjoy the sport center for a day, taking

a day pass at the reception (10€).

The protection of personal data is of highestimportance to High Five. We therefore follow the GDPR regulations strictly.

You can reserve all activities in the High Five Connect App.

Alternatively, you cancall reception at +32 2 808 22 32.

All regulations can be found under ‘Terms and Conditions’.

Yes, you can reserve a specific tennis court.

For the pool it is however not possible to reserve a specific lane. Lanes are distributed randomly with a maximum of 4 people per lane.

We are open from 06h30 to 21h30 during the week, and from 08h30 to 19h30 during the weekends.

During a one hour individualized assessment the coach will:

  • Take different measures (weight, body fat, muscle mass, blood pressure, etc.)
  • Analyse your movement pattern in order to determine your current fitness level
  • Discuss your health and fitness goals

Based on that information the coach can design a tailor- made program corresponding to your individual needs and objectives.

Personal Training is a one-on-one workout session focused exclusively on you and your goals. Your coach will create a tailor-made program for you and explain, demonstrate and correct every exercise during the session. The coach will regularly evaluate your progress and adapt the training session accordingly to guarantee you obtain the desired results in a safe and efficient manner. Personal Training is a great way to get results quick. Personal Training sessions can be booked individually or in packs of 10 or 20.

Absolutely. Our qualified coaches are here to help you. There is always at least one person at the gym at any time during the day to help, guide and advice on your workout.

Yes, members can use the Dojo or Zen studio if there are no classes taking place.

If you are training with weights, please be mindful of the wooden floor. Use mats and put the weights down carefully.

The Zen studio is set up with tatamis offering an ideal space for practicing activities such as martial arts, yoga, meditation and other disciplines that require a soft and comfortable floor. The room is also equipped with a boxing bag to allow you to workout and release your energy.

Please make sure to clean all used equipment and leave the room just as you would like to see it upon your arrival.

We are open from 06h30 to 21h30 Monday - Friday and from 08h30 to 19h30 during the weekends.

Starting from september 2023, you will be given the chance to purchase a Season pass or pay per session via the program Pay&Go. For more details, please visit the Tennis section in "Our Services". Group lessons can be then booked directly via the High Five Connect app or via reception or tennis staff.

Contact the reception desk or the tennis coordinator book your private tennis session according to your availabilities. Personal Training sessions can be booked individually or in packs of 10 or 20.

Book your court in the High Five Connect app or via reception. For any questions, don’t hesitate to contact the reception desk.

You can book a week in advance and hourly court booking.

Max 2 hours. Except between 12:00 and 14:00 from Monday to Friday, max 1 hour.

We are open from 07h15 to 21h30 on weekdays, and from 09h00 to 19h30 on weekends.

Yes, you can book your spot via the High Five Connect app. You can also book your spot upon arrival at reception (upon availability).

Yes, reservations are kept to give visibility on the pool occupancy. Schools and camps will be indicated.

Reserve your lane. Showering before entering the pool and wearing a swimming cap is mandatory.

Yes, we are allowed to lend equipment.

No, booking is not necessary in order to use Sauna&Hammam. Please note that swimming suit and towels are mandatory.